Customer Service October 2026

Adult Learning Classes
Customer Service Training

Customer Service October 2026

100% free        In-person        For adults of all ages

Includes the support of an Employment Specialist

HDI Customer Service Representative certification

October 5–November 25 (eight weeks)
Monday–Friday (five days a week)
10:00 am–2:00 pm (four hours a day)

Project HOME | Adult Learning and Workforce Program
Honickman Learning Center Comcast Technology Labs
1936 Judson St 19121 (near 23rd & Berks)

Topics
  1. Advanced internet search
  2. Business writing
  3. Communicating with empathy
  4. Communication styles
  5. Customer service language
  6. Documentation
  7. Effective teamwork
  8. Email
  9. Emotional intelligence
  10. First impressions
  11. Forms and applications
  12. Google Docs
  13. Google Drive
  14. Handling emergencies
  15. LinkedIn
  16. Microsoft Word
  17. Personal resilience
  18. Trauma-informed care
  19. Typing
  20. Video chat

Apply by Monday, September 21 https://forms.gle/W9RTqPgxCQm1mc4f8 

Sign up for email updates https://tinyurl.com/projecthomeemail (make sure to check the Adult Education box)

Project HOME Adult Education and Employment links https://linktr.ee/projecthomeadulteducation

None of us are home until all of us are home®