Customer Service February 2023 Class

Customer Service February 2023

• Apply by Friday, February 10 https://forms.gle/X8y6LwLDxTB7cGkE7
• Free training
• For adults 18 years old +
• Space is limited
• HDI Customer Service Representative (HDI-CSR) certification
• An Employment Specialist will help you with your job search
• Schedule
  • 8-week class
  • February 20 - April 14
  • Monday - Friday
  • 10:00 am - 2:00 pm
• Curriculum
  • Part 1: Computer Basics
    • Typing
    • Email
    • Microsoft Word
    • Google Docs
    • Video chat
    • The Cloud
    • Google Drive
    • Clock-in clock-out software
    • Advanced internet search
    • Forms and applications
  • Part 2: Customer Service
    • Social service customer service
    • Communication styles
    • Customer service language
    • First impressions
    • Emotional intelligence
    • Personal resilience
    • Effective teamwork
    • Communicating with empathy
    • Handling emergencies
    • Business writing
    • Documentation
    • Trauma-informed care