Customer Service March 2024

Customer Service March 2024

• Apply by Thursday, February 22.
• The training is 100% free, including testing.
• HDI Customer Service Representative (HDI-CSR) certification.
• The workforce-focused program includes the support of an Employment Specialist to find a new job.
• Schedule
  • March 4 - April 26 (eight weeks)
  • Monday - Friday (five days a week)
  • 9:30 am - 12:30 pm (three hours a day)
• Topics include
  • Part 1: Customer Service
    • Social service customer service
    • Communication styles
    • Customer service language
    • First impressions
    • Emotional intelligence
    • Personal resilience
    • Effective teamwork
    • Communicating with empathy
    • Handling emergencies
    • Business writing
    • Documentation
    • Trauma-informed care
  • Part 2: Computer Basics
    • Typing
    • Email
    • Microsoft Word
    • Google Docs
    • Video chat
    • LinkedIn
    • The Cloud
    • Google Drive
    • Advanced internet search
    • Forms and applications
• Sign up for adult education and employment email updates.