Customer Service October 2023
Adult Learning Classes

Customer Service September 2023
Prepare for and work with an Employment Specialist to find customer service work like at a front desk or a call center.
- Apply by Monday, October 2.
- Free training
- For adults 18 years old +
- Space is limited.
- HDI Customer Service Representative (HDI-CSR) certification.
- An Employment Specialist will help you with your job search.
- Schedule
- October 9 - December 8 (eight weeks)
- Monday - Friday (five days a week)
- 12:00 pm - 3:00 (three hours a day)
- Topics include
- Part 1: Computer Basics
- Typing
- Microsoft Word
- Google Docs
- Video chat
- The Cloud
- Google Drive
- Advanced internet search
- Forms and applications
- Part 2: Customer Service
- Social service customer service
- Communication styles
- Customer service language
- First impressions
- Emotional intelligence
- Personal resilience
- Effective teamwork
- Communicating with empathy
- Handling emergencies
- Business writing
- Documentation
- Trauma-informed care
- Sign up for adult education and employment email updates.