Customer Service October 2023

Customer Service September 2023

Prepare for and work with an Employment Specialist to find customer service work like at a front desk or a call center.

• Apply by Monday, October 2.
• Free training
• For adults 18 years old +
• Space is limited.
• HDI Customer Service Representative (HDI-CSR) certification.
• An Employment Specialist will help you with your job search.
• Schedule
  • October 9 - December 8 (eight weeks)
  • Monday - Friday (five days a week)
  • 12:00 pm - 3:00 (three hours a day)
• Topics include
  • Part 1: Computer Basics
  • Typing
  • Email
  • Microsoft Word
  • Google Docs
  • Video chat
  • The Cloud
  • Google Drive
  • Advanced internet search
  • Forms and applications
• Part 2: Customer Service
  • Social service customer service
  • Communication styles
  • Customer service language
  • First impressions
  • Emotional intelligence
  • Personal resilience
  • Effective teamwork
  • Communicating with empathy
  • Handling emergencies
  • Business writing
  • Documentation
  • Trauma-informed care
• Sign up for adult education and employment email updates.