Customer Service October 2023

Adult Learning Classes
Customer Service + Computer Basics October 2023 Free Training with Certification

Customer Service September 2023

Prepare for and work with an Employment Specialist to find customer service work like at a front desk or a call center.

  • Apply by Monday, October 2.
  • Free training
  • For adults 18 years old +
  • Space is limited.
  • HDI Customer Service Representative (HDI-CSR) certification.
  • An Employment Specialist will help you with your job search.
  • Schedule
    • October 9 - December 8 (eight weeks)
    • Monday - Friday (five days a week)
    • 12:00 pm - 3:00 (three hours a day)
  • Topics include
    • Part 1: Computer Basics
    • Typing
    • Email
    • Microsoft Word
    • Google Docs
    • Video chat
    • The Cloud
    • Google Drive
    • Advanced internet search
    • Forms and applications
  • Part 2: Customer Service
    • Social service customer service
    • Communication styles
    • Customer service language
    • First impressions
    • Emotional intelligence
    • Personal resilience
    • Effective teamwork
    • Communicating with empathy
    • Handling emergencies
    • Business writing
    • Documentation
    • Trauma-informed care
  • Sign up for adult education and employment email updates.

None of us are home until all of us are home®