Hub of Hope

A volunteer serving coffee at the Hub of Hope

The Hub of Hope offers a safe place where people who are experiencing homelessness can enjoy a warm cup of coffee, take a shower, wash their laundry, and speak to peers or resource coordinators and ultimately, begin the process of finding a permanent home.  In addition to social services, the Hub of Hope offers a range of health care services, including—primary medical care, behavioral health care, and reproductive health services.

The Hub of Hope began in January 2011 as part of the Philadelphia Winter Initiative—a city wide program to open more spaces during the coldest months of the year.  The Hub opened each winter from January through April for a few hours each day. An important purpose of the Hub of Hope was to meet the City’s most vulnerable residents where they were—namely, in the Suburban Station Concourse. The original Hub of Hope was roughly 900 square feet, located in a former salon store front. In the summer of 2017, Project HOME began conversations with SEPTA and the City of Philadelphia, and 6 months later, the Hub opened as a year-round program on January 31, 2018. 

The current Hub of Hope is 11,000 square feet. We are open Saturday through Sunday, from 6 a.m. to 4 p.m., with a grab and go meal service on Saturday and Sunday, on the corner of John F. Kennedy Boulevard and Broad Street. The meal service begins at 2 p.m., with approximately 120 meals distributed per service.  

COVID-19 Update:

  • Entrance: While entrances through Dilworth Plaza, MSB and the Concourse are closed, we are asking all guests to enter the Hub of Hope through the Sunken Plaza steps on the northwest corner of John F. Kennedy Boulevard and Broad Street

  • Dental Services: Dental services at the Hub of Hope will remain closed until further notice.  

Our daily services include: 

  • Resource Coordination (Case Management) (8 a.m. to 4 p.m.) 

  • Coffee Station (6 a.m. to Noon) 

  • Showers (6 a.m. to 3:15 p.m.) (last appointment)

  • Laundry (6 a.m. to 2:15 p.m.) (last appointment)

  • Transportation to Shelter with CATCH (Noon to 4 p.m.) 

  • The Living Room (6 a.m. to Noon) 

In partnership with SEPTA and the City of Philadelphia, Project HOME operates the year-round Hub of Hope in an expanded, permanent location in Suburban Station.
 

City of Philadelphia logo

SEPTA logo

Project HOME logo

Additional Information

COVID-19 Update: Dental services at the Hub of Hope will remain closed until further notice.

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Monday through Friday from 8am to 4pm
Walk in appointments only

One of the most popular programs within the Hub of Hope is the Living Room for guests of the Hub who are particularly fragile due to advanced age, chronic homelessness, or mental or physical illness.  Members of the Living Room describe it as “a sanctuary,” or a “a refreshing gas station,” and “a family that talks and eats and prays and jokes,” or as one member noted: “It’s the only place I relax.”

Men and women become members of the Living Room because they have expressed a desire to form relationships, support one another, and eventually form a community. From week to week, members of the Living Room meet as a group for about one hour. Different topics are covered including goals, health, relationships, positive stories from the news and the personal life experiences of the Living Room members.  On Fridays, members of the Living Room take time to enjoy one another by making crafts and playing games, and often enjoying special homemade treats.

A person can become a member of the Living Room by advocating for themselves, or through a recommendation from a staff member, a current member, or through the Living Room Coordinator. The Coordinator then meets one-on-one with the person to describe the expectations for the Living Room, the purpose of the program, and the flow of the day.  The Living Room Coordinator will also elicit more personal information from the participant to determine whether the person might benefit from becoming a member. Together the individual and the Coordinator make the decision.

For more information on the Living Room, contact our Living Room Coordinator, Sister Eileen Sizer, [email protected]

Through our hospitality service, guests of the Hub of Hope are able to take a hot shower, wash their laundry, and leave the Hub of Hope feeling restored and dignified. We also value our volunteers, who help to provide our hospitality services by serving hot cups of Wawa coffee, distributing meals, building hygiene kits, sorting donations, and stocking the Clothing Closet.

Volunteers can sign up through VolunteerHub.  Volunteers who complete one of our monthly orientations will receive a join code for VolunteerHub, allowing them to access all Hub shifts.  Volunteers can also attend a general Project HOME volunteer orientation, led by the Project HOME volunteer coordinator, every other month at 1515 Fairmount Avenue.

Please deliver all donations to:

HOME Spun Boutique
1523 Fairmount Avenue, Philadelphia PA  19130

Deliveries can be made during the following days and times:
Monday through Thursday from 9 a.m. to 6 p.m.
Friday from 9 a.m. to 2 p.m.

The Hub of Hope is currently in need of the following:

• Travel sized toiletries including shampoo, conditioner, body wash, soap, toothpaste, toothbrush, shaving cream, razors
• New men's and women's underwear
• Laundry detergent pods
• New towels and washcloths
• New/gently-used warm weather clothing, such as sweatpants, sweatshirts, coats, hats, scarves, gloves

Those interested in donating in-kind items to the Hub of Hope can see our most pressing needs on our Amazon wish list.

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None of us are home until all of us are home®