Resident Services


A Project HOME resident using his key for the first time

Housing is just the first step toward combating homelessness. Person-centered case management is the bedrock of Project HOME's residential programs. Skilled program staff collaborate with residents to create goals toward self-sufficiency while providing a recovery community.

Our residential staff are trained to provide high-quality, attentive support to two primary vulnerable populations:

  • Adults and children who have experienced homelessness, with an emphasis on persons who have histories of mental illness and substance use disorder
  • Low-income adults at-risk of homelessness

We offer our residents supportive housing in three types of facilities to ensure the care provided meets their specific:

  • Safe haven 
  • Recovery
  • Permanent supportive

Safe havens provide a critical point of entry for chronically homeless adults with mental illness and those with co-occurring disorders. Residents have access to shelter, meals, health care, case management or psychiatric rehabilitation services, and mental health and recovery services. Twenty-four-hour staffing helps residents stabilize their lives and begin their path to recovery.

Recovery housing provides another point of entry for chronically homeless adults with special needs and includes private rooms, group meals, 24-hour staffing, case management or psychiatric rehabilitation services, and specialized addiction programs. Residents often begin working on education and employment plans with the goal of moving to permanent housing and greater self-sufficiency. 

Permanent supportive housing serves adults and families who have stabilized their lives and are ready for more independent living. Residents, who because of their disability require regular—not constant—supportive services and case management, pay 30 percent of their income for rent, the remainder of which is covered by federal housing subsidies. 

All residents have access to a wide-ranging array of services, including:

  • Service coordination
  • Personal recovery services 
  • Health care
  • Education 
  • Social enterprise and employment opportunities

Residents are also encouraged to participate in recovery-oriented activities that lead to personal growth, well-being, and self-sufficiency.

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None of us are home until all of us are home®