Customer Service Training October 2022
Adult Learning Classes

Customer Service Training October 2022
- Apply by Friday, October 7 https://forms.gle/fCWMzX5tn6qW4JRG7
- Free training
- For adults 18 years old +
- Two-part training (some more details below)
- Part 1: Computer Basics
- Part 2: Customer Service
- HDI Customer Service Representative (HDI-CSR) certification
- An Employment Specialist will help participants with their job search
- Schedule
- 8-week class
- October 17 - December 9
- Monday - Friday
- 10:00 am - 2:00 pm
- Topics covered in the training
- Part 1: Computer Basics
- Typing
- Microsoft Word
- Google Docs
- Video chat
- The Cloud
- Google Drive
- Clock in / cloud out software
- Advanced internet search
- Forms and applications
- Part 2: Customer
- Service social service customer service
- Communication styles
- Customer service language
- First impressions
- Emotional intelligence
- Personal resilience
- Effective teamwork
- Communicating with empathy
- Handling emergencies
- Business writing
- Documentation
- Trauma-informed care
- Part 1: Computer Basics