Customer Service Training October 2022

Customer Service Training October 2022

• Apply by Friday, October 7 https://forms.gle/fCWMzX5tn6qW4JRG7
• Free training
• For adults 18 years old +
• Two-part training (some more details below)
  • Part 1: Computer Basics
  • Part 2: Customer Service
    • HDI Customer Service Representative (HDI-CSR) certification
• An Employment Specialist will help participants with their job search
• Schedule
  • 8-week class
  • October 17 - December 9
  • Monday - Friday
  • 10:00 am - 2:00 pm
• Topics covered in the training
  • Part 1: Computer Basics
    • Typing
    • Email
    • Microsoft Word
    • Google Docs
    • Video chat
    • The Cloud
    • Google Drive
    • Clock in / cloud out software
    • Advanced internet search
    • Forms and applications
  • Part 2: Customer
    • Service social service customer service
    • Communication styles
    • Customer service language
    • First impressions
    • Emotional intelligence
    • Personal resilience
    • Effective teamwork
    • Communicating with empathy
    • Handling emergencies
    • Business writing
    • Documentation
    • Trauma-informed care